Complaints & Appeals
How to raise a complaint or appeal
Company Certification International (CCI) publishes the actual procedure below — how to submit, what happens next, and how to escalate if you're not satisfied.
How to submit
Submit a complaint or appeal using our complaint / appeal form, or email info@companycertification.com.
Complaints
We acknowledge every complaint within 3 working days.
The complaint is investigated by a person not involved in the matter concerned.
We provide an outcome within 30 calendar days of acknowledgement.
Appeals against certification decisions
Appeals must be submitted within 30 days of the certification decision.
Each appeal is reviewed by person(s) independent of the original audit team and decision-maker.
We provide an outcome within 30 calendar days.
Escalation
If you are not satisfied with the outcome, you may refer the matter to our accreditation body, International Accreditation Registrar (IAR), via iar-iso.org.
No fee, no disadvantage
No fee is charged for submitting a complaint or appeal. Submitting one never disadvantages a client's certification status, except as required by the findings of the investigation itself.
Ready to submit?
Use the form, or email us directly — we're glad to help.