Metals

ISO 10002 Customer Complaint Handling Assessment

Overview
ISO 10002 is the internationally recognized guidance for effective customer complaint handling. It helps organizations of all sizes and sectors implement transparent, fair, and improvement-focused processes, covering complaint receipt, investigation, resolution, and systemic improvements.

Who It's For

✔ Organizations aiming to embed customer-centric practices into their operations
✔ Companies seeking stronger customer satisfaction credentials for tenders and stakeholders
✔ Service providers, retailers, and public bodies wanting to demonstrate complaint handling excellence

Why a Complaint Handling Assessment Matters

  • Boost Customer Loyalty: Prove you value and act on customer feedback
  •  Mitigate Risks: Identify gaps in complaint resolution before they escalate
  • Win Business: Differentiate in procurement processes with independent validation
  • Drive Improvement: Get data-backed insights to enhance your processes

Scope of Our Remote Assessment

Gap Analysis

  • Compare your complaint handling against ISO 10002 principles

Process Mapping

  • Evaluate complaint channels, response times, and escalation paths

Document & Data Review

  • Audit complaint logs, policies, training materials, and resolution records

Virtual Interviews & Workshops

  • Conduct remote sessions with customer service teams and management

Recommendations & Roadmap

  • Deliver prioritized actions aligned with ISO 10002 best practices

Our 6-Step Remote Assessment Process

  1. Kick-off & Scoping Call: Define objectives and assessment parameters

  2. Document Collection: Secure transfer of complaint handling documentation

  3. Virtual Interviews: Validate implementation with relevant teams

  4. Preliminary Findings Review: Share initial observations for feedback

  5. Final Report & Certificate: Issue Conformity Assessment Certificate with gap matrix

  6. Follow-up Support: Optional implementation guidance sessions

Deliverables

  •  Conformity Assessment Certificate confirming ISO 10002 alignment
  • Comprehensive Gap Analysis Report with executive summary
  •  Tailored Improvement Roadmap with clear timelines
  •  Presentation Deck for leadership teams

Why Company Certification Int.?

  • Remote-First Expertise: Streamlined online assessment process
  • 15+ Years' Experience: Across retail, healthcare, finance, and public sector
  • Actionable Insights: Practical recommendations, not just compliance checks
  • Global Recognition: Assessments accepted by international partners

Ready to transform complaints into customer satisfaction opportunities?

ISO 37001 Anti-bribery Management System

WHAT IS ISO 37001?

ISO 37001 certification makes you bring your organization toward a better business environment. It makes your organization be capable of complying with globally recognized anti-bribery best practices and proves your competence toward implementing and managing an Anti-bribery Management System.

The Anti-bribery Management System which is based on ISO 37001, helps your organization prevent, detect, and address bribery towards a better ethical business culture.

ISO 37001, the Anti-bribery management system, specifies measures to help organizations prevent, detect, and address bribery. These include adopting an anti-bribery policy, appointing a person to oversee anti-bribery compliance, training, risk assessments, and due diligence on projects and business associates, implementing financial and commercial controls, and instituting reporting and investigation procedures.

Any organization, large or small, can use ISO 37001, whether it be in the public, private, or voluntary sector, and in any country. It is a flexible tool, which can be adapted according to the size and nature of the organization and the bribery risk it faces.

ISO 45001 Occupational Health & Safety

 Occupational Health and Safety 

ISO 45001 | Compliance with Health and Safety legislation and regulations is a critical requirement for all businesses. Implementing a structured Occupational Health and Safety Management System (OHSMS) based on recognized standards can provide significant benefits, including improved compliance, reductions in illness and injury statistics, and cost savings. The OHSAS 18001 standard is the most widely recognized Occupational Health &Safety Management System standard globally. This structured management systems approach enables organizations to identify hazards and assess and prioritize risks. OHSAS 18001 is compatible with the ISO 14001 and ISO 9001 international standards, and more organizations are recognizing the efficiencies and other benefits of an integrated business management systems approach to implement appropriate protective and preventive control measures to reduce the potential for occupational injuries, illnesses, and fatalities. Companies with the above systems have the necessary marketing edge and it helps them to stay in front when it comes to Employee Protection. OHSAS programs deliver Significant benefits, better awareness and control of workplace hazards and risks can reduce the number and severity of lost time incidents and injuries and improve employee health and safety and delivery.

Key Benefits

Implementing ISO 45001 Helps Your Company In The Following Way.

  • Commitment to the protection of employees and safeguarding of property
  • Compliance with Health and Safety Legislation
  • Improve efficiency and consequently reduce Loss of time
  • Improving cost control through reduced Incidents
  • Reduce insurance premium
  • Improve safety culture
  • Improve Image with Authorities
  • Improve Employee ethics
  • Improve awareness in society

ISO 14001|EMS

Environment Management System

With the alarm of global warming and its consequences, human society has become serious about ecology and its preservation. ISO 14001 is an international standard developed by the International Organization for Standardization (ISO) through dedicated technical committees representing approximately 173 countries around the world. Its purpose is to enable an organization of any type or size to develop and implement a policy committing it to the prevention of pollution, compliance with legal and other requirements, and continual improvement. Companies adopting ISO 14001 EMS are well placed against their competitors and are duly recognized at the global level. Environmental regulations are getting stricter, and so is law enforcement. Customers and shareholders increasingly demand that businesses diminish the environmental impact of their business, demonstrate what they do, and how they improve. An Environmental Management System helps your organization to be in control of and successfully manage the most significant environmental aspects, e.g. emissions, waste handling, utilization of natural resources, and energy efficiency. An ISO 14001 implementation and certification proves that your Environmental Management System has been measured against a best practice standard and found compliant.

Key Benefits

  • Implementing ISO 14001 helps your company in the following way
  • Compliance to Environmental Legislation
  • Improving cost control through materials and Energy
  • Reducing Environmental Incidents
  • Improve Image with Authorities
  • Improve Employee ethics
  • Improve awareness in society

ISO 50001 | Energy Management

Energy Management systems | EMS

Requirements with guidance for use, is a voluntary International Standard developed by ISO (International Organization for Standardization). ISO 50001 gives organizations the requirements for energy management systems (EnMS). ISO 50001 benefits organizations large and small, in both public and private sectors, in manufacturing and services, in all regions of the world. ISO 50001 will establish a framework for industrial plants, commercial, institutional, and governmental facilities, and entire organizations to manage energy. Targeting broad applicability across national economic sectors, it is estimated that the standard could influence up to 60 % of the world's energy use. ISO 50001 energy management standards identify requirements for an organization to establish, implement, sustain, and improve an Energy Management System (EnMS), this enables the organization to take a deliberate approach to continually improve energy performance. This new standard will establish an international structure to help manage the energy supply, uses, and intake of industrial, commercial, or institutional organizations, which includes measurement, documentation, reporting, design, and procurement practices for energy-using equipment, systems, and processes. ISO 50001 energy management standard applies to all aspects impacting energy use, and this can be monitored and influenced by an organization.

Implementing ISO 50001 Helps Your Company In The Following Way:

  • Enables the organization to establish the system and processes required to improve energy commandment, which includes energy efficiency use consumption, and intensity
  • Reductions in energy cost. GHG emissions and other environmental impacts, through the systematic management of energy
  • Demonstrate that the organization implemented sustainable energy management systems, completed a baseline of energy use, and focused on continuously improving their energy vividness

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