Complaint/Appeal Request

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Although CCI is obliged to do its outmost to provide its Clients with correct services, it may happen that one or more of the service aspects are not to the Client’s satisfaction. In those cases the Client may decide to file an appeal, complaint or claim against CCI.
  • An appeal is a formal notification of disagreement with a (certification) decision within a certification process, or request by the provider of the object of conformity assessment to CCI for reconsideration of a decision it has made relating to that object.
  • A complaint is a formal expression of dissatisfaction, other than appeal, by any person or organisation regarding a CCI employee‘s behaviour, CCI methodology, or work executed under contractual responsibility of CCI by a critical office or subcontractor. Where the dissatisfaction relates to a (certification) decision within a certification process of CCI, this must be submitted as an appeal, not a complaint.
Problem or Complaint
Description of the Problem / Incident *
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf doc docx.