Aerospace & Defense Related Standards

ISO 22320 – Emergency Management Conformity Assessment

Overview

ISO 22320 specifies requirements for effective incident response. Our assessment helps organizations:

  • Evaluate emergency preparedness against international standards

  • Identify gaps in crisis management processes

  • Improve coordination with first responders and authorities

  • Enhance organizational resilience during disruptions

Who It's For

  • Government emergency response agencies

  • Critical infrastructure operators

  • Corporate security and business continuity teams

  • Healthcare and public safety organizations

  • Disaster recovery service providers

Why an ISO 22320 Assessment Matters

  • Response Effectiveness: Streamline incident command systems

  • Regulatory Compliance: Meet emergency preparedness mandates

  • Stakeholder Coordination: Improve multi-agency collaboration

  • Reputation Protection: Demonstrate crisis readiness

Scope of Our Assessment

  • Command Structure: Incident management team evaluation

  • Communication Systems: Emergency notification processes

  • Response Procedures: Scenario testing and drills review

  • Resource Management: Equipment and personnel readiness

  • Improvement Roadmap: Prioritized enhancement actions

Our 6-Step Assessment Process

  1. Pre-Assessment Questionnaire: Baseline capability review

  2. Document Review: Emergency plans and procedures

  3. Facility Walkthrough: On-site or virtual inspection

  4. Simulation Exercise: Tabletop or functional drill

  5. Stakeholder Interviews: Response team debriefs

  6. Final Report: Conformity Assessment with action plan

Deliverables

  • Conformity Assessment Certificate (valid 1 year)

  • Emergency Preparedness Scorecard

  • Gap Analysis Report

  • Training Recommendations

  • After-Action Review Package

Why Company Certification Int.?

  • Crisis Management Experts: Assessors with FEMA/EMC certifications

  • Real-World Experience: Lessons from actual disaster responses

  • Practical Focus: Actionable recommendations, not just compliance

  • Global Benchmarking: International best practices

FAQ

Q: Is ISO 22320 certification available?
A: No, it's an implementation standard. Our assessment provides formal recognition of your compliance.

Q: How many scenarios should we test?
A: We typically evaluate 2-3 high-risk scenarios relevant to your operations.

Q: Can this integrate with our BCMS?
A: Yes, we align assessments with ISO 22301 business continuity systems.

Q: What's the difference between this and NFPA 1600?
A: ISO 22320 focuses specifically on incident response, while NFPA covers broader continuity planning.

Q: Do you conduct full-scale drills?
A: We offer both tabletop exercises and limited functional drills.

Get Started

Ready to strengthen your emergency response?
[Request Preparedness Assessment] [Download Emergency Checklist]

ISO 55002 – Asset Management Conformity Assessment

Overview

ISO 55002 provides implementation guidance for asset management systems (based on ISO 55001). Our assessment helps organizations:

  • Evaluate asset management maturity against international standards

  • Identify gaps in asset lifecycle management processes

  • Optimize asset performance and total cost of ownership

  • Prepare for full ISO 55001 certification

Who It's For

  • Infrastructure operators (transport, utilities, energy)

  • Manufacturing and industrial asset owners

  • Facility management organizations

  • Public sector asset managers

  • Companies pursuing ISO 55001 certification

Why an ISO 55002 Assessment Matters

  • Cost Optimization: Improve return on assets and reduce lifecycle costs

  • Risk Reduction: Identify critical asset vulnerabilities

  • Performance Improvement: Enhance asset reliability and availability

  • Stakeholder Confidence: Demonstrate professional asset management

Scope of Our Assessment

  • Strategic Alignment: Asset management policy and objectives

  • Lifecycle Processes: Acquisition, operation, maintenance, renewal

  • Risk Management: Criticality assessment and mitigation

  • Data Systems: Asset information and decision support tools

  • Improvement Roadmap: Prioritized actions for ISO 55001 readiness

Our 6-Step Assessment Process

  1. Scoping Workshop: Define asset portfolio boundaries

  2. Document Review: Asset management policy, plans, and procedures

  3. On-Site Evaluation: Asset condition and maintenance verification

  4. Stakeholder Interviews: Engage with asset teams and leadership

  5. Gap Analysis: Compare against ISO 55002 guidelines

  6. Reporting: Deliver Conformity Assessment with improvement plan

Deliverables

  • Conformity Assessment Certificate (valid 1 year)

  • Asset Management Maturity Report

  • Criticality and Risk Assessment

  • Implementation Roadmap

  • Executive Briefing Package

Why Company Certification Int.?

  • Asset Management Experts: Assessors with IAM knowledge

  • Sector-Specific Knowledge: Infrastructure, manufacturing, energy

  • Practical Focus: Actionable recommendations, not just compliance

  • Global Recognition: Accepted by regulators and certification bodies

FAQ

Q: Is ISO 55002 certification available?
A: No, ISO 55002 provides guidance. Our assessment verifies your alignment and prepares for ISO 55001 certification.

Q: What assets should we include?
A: We recommend focusing on your most critical 20% of assets that drive 80% of value/risk.

Q: How does this differ from maintenance audits?
A: We assess the full asset lifecycle from strategy to disposal, not just maintenance.

Q: What's the typical assessment duration?
A: 2-4 weeks depending on asset portfolio complexity.

Q: Can this integrate with our existing EAM/CMMS?
A: Yes, we evaluate how well your digital tools support asset management objectives.

Get Started

Ready to optimize your asset management?
[Request Asset Assessment] [Download Maturity Checklist]

ISO 50004 – Energy Management Conformity Assessment

Overview

ISO 50004 provides implementation guidelines for energy management systems (EnMS). Our assessment helps organizations:

  • Evaluate energy performance against ISO 50001 requirements

  • Identify energy efficiency improvement opportunities

  • Reduce operational costs and carbon footprint

  • Prepare for full ISO 50001 certification

Who It's For

  • Manufacturing facilities and industrial plants

  • Commercial building operators

  • Energy-intensive businesses

  • Sustainability-focused organizations

  • Companies preparing for ISO 50001 certification

Why an ISO 50004 Assessment Matters

  • Cost Reduction: Identify significant energy savings opportunities

  • Regulatory Compliance: Meet energy efficiency reporting requirements

  • Sustainability Goals: Support carbon reduction commitments

  • Performance Benchmarking: Compare against industry best practices

Scope of Our Assessment

  • Energy Review: Baseline consumption analysis

  • EnMS Documentation: Policy, objectives, and processes evaluation

  • Operational Controls: Assessment of energy-efficient practices

  • Measurement & Verification: Data collection and analysis systems

  • Improvement Roadmap: Prioritized energy conservation measures

Our 6-Step Assessment Process

  1. Scoping Meeting: Define energy boundaries and priorities

  2. Data Collection: Energy bills, meters, and operational data

  3. On-Site Evaluation: Facility walkthrough and equipment inspection

  4. Staff Interviews: Engage with energy team and operators

  5. Analysis & Reporting: Identify improvement opportunities

  6. Findings Presentation: Deliver Conformity Assessment report

Deliverables

  • Conformity Assessment Certificate

  • Energy Performance Report with savings potential

  • Gap Analysis Against ISO 50001

  • Implementation Roadmap

  • Executive Summary Presentation

Why Company Certification Int.?

  • Energy Specialists: Assessors with CEM and CMVP certifications

  • Sector-Specific Expertise: Manufacturing, commercial, institutional

  • Quantifiable Results: Focus on measurable energy savings

  • Global Recognition: Accepted by utilities and certification bodies

FAQ

Q: Is ISO 50004 certification available?
A: No, ISO 50004 provides guidance. Our assessment verifies your alignment and prepares for ISO 50001 certification.

Q: What's the difference between 50004 and 50001?
A: 50004 provides implementation guidance, while 50001 is the certifiable standard.

Q: How much energy savings can we expect?
A: Typical assessments identify 10-25% savings potential in most facilities.

Q: Do you need access to our utility data?
A: Yes, we require 12-24 months of energy bills for accurate analysis.

Q: Can small facilities benefit?
A: Absolutely. We scale assessments for facilities of all sizes.

Get Started

Ready to improve your energy performance?
[Request Energy Assessment] [Download Energy Checklist]

ISO 45003 – Psychosocial Risk Management Conformity Assessment

Overview

ISO 45003 provides guidelines for managing psychological health and safety at work. Our assessment helps organizations:

  • Identify and mitigate workplace psychosocial risks

  • Evaluate compliance with international mental health standards

  • Improve employee wellbeing and organizational resilience

  • Reduce risks of burnout, stress-related absence, and psychological harm

Who It's For

  • Organizations committed to employee mental health

  • Companies with high-stress work environments

  • HR teams implementing wellbeing strategies

  • Safety managers expanding beyond physical OHS

  • Enterprises preparing for ISO 45001 certification

Why an ISO 45003 Assessment Matters

  • Legal Compliance: Meet growing psychosocial safety regulations

  • Talent Retention: Reduce turnover through better workplace mental health

  • Productivity Gains: Address key causes of presenteeism

  • Reputation Protection: Demonstrate duty of care for psychological safety

Scope of Our Assessment

  • Policy Review: Mental health frameworks and prevention strategies

  • Risk Identification: Stressors like workload, relationships, and organizational change

  • Control Evaluation: Existing psychosocial risk mitigation measures

  • Culture Assessment: Psychological safety indicators

  • Improvement Plan: Prioritized actions aligned with ISO 45003

Our 6-Step Assessment Process

  1. Confidential Scoping: Define assessment parameters

  2. Document Review: Policies, incident reports, and survey data

  3. Employee Interviews: Anonymous focus groups (optional)

  4. Workplace Evaluation: Remote or on-site observations

  5. Findings Analysis: Benchmark against ISO 45003 guidelines

  6. Reporting: Deliver Conformity Assessment with action plan

Deliverables

  • Conformity Assessment Statement

  • Psychosocial Risk Heat Map

  • Culture Improvement Roadmap

  • Manager's Guide to Psychological Safety

  • Executive Summary Presentation

Why Company Certification Int.?

  • Mental Health Specialists: Assessors with psychological safety qualifications

  • Evidence-Based Approach: Uses validated assessment tools

  • Discreet Process: Maintains employee confidentiality

  • Global Standards Alignment: Integrates with ISO 45001 and WHO guidelines

FAQ

Q: Is ISO 45003 certification available?
A: No, it's a guidance standard. Our assessment provides formal recognition of your alignment.

Q: How do you protect employee confidentiality?
A: We use aggregated data and anonymous feedback channels.

Q: What's the difference between this and ISO 45001?
A: ISO 45003 specifically addresses psychological health, complementing physical safety in 45001.

Q: Can small organizations benefit?
A: Absolutely. We scale assessments for businesses of all sizes.

Q: Do you need to visit our workplace?
A: Remote assessments are available, but on-site evaluations provide deeper insights.

Get Started

Ready to prioritize psychological safety at work?
[Request Confidential Consultation] [Download Wellbeing Checklist]

ISO 31000 – Risk Management Conformity Assessment

Overview

ISO 31000 provides guidelines for establishing an effective risk management framework. Our assessment helps organizations:

  • Evaluate risk management processes against international best practices

  • Identify gaps in risk identification, analysis, and treatment

  • Strengthen decision-making through systematic risk evaluation

  • Align with corporate governance and compliance requirements

Who It's For

  • Enterprises implementing enterprise risk management (ERM)

  • Financial institutions and insurance companies

  • Project-based organizations managing complex risks

  • Public sector entities and critical infrastructure providers

  • Companies preparing for ISO certification audits (e.g., ISO 9001, 27001)

Why an ISO 31000 Assessment Matters

  • Strategic Advantage: Make risk-informed business decisions

  • Regulatory Compliance: Meet governance requirements (SOX, Basel III, etc.)

  • Resilience Building: Proactively identify operational vulnerabilities

  • Stakeholder Confidence: Demonstrate mature risk management to investors

Scope of Our Assessment

  • Framework Evaluation: Risk management policy and methodology review

  • Process Assessment: Risk identification, analysis, and treatment processes

  • Integration Check: Alignment with other management systems

  • Competency Review: Risk management team capabilities

  • Improvement Plan: Roadmap for risk maturity enhancement

Our 6-Step Assessment Process

  1. Scoping Workshop: Define risk management objectives

  2. Document Review: Risk policies, registers, and treatment plans

  3. Interviews: Engage with risk owners and senior management

  4. Process Validation: Evaluate risk management in practice

  5. Gap Analysis: Compare against ISO 31000 principles

  6. Reporting: Deliver Conformity Assessment and an improvement plan

Deliverables

  • Conformity Assessment Certificate (valid 1 year)

  • Risk Maturity Assessment Report

  • Priority Improvement Roadmap

  • Integration Guide for other standards

  • Executive Presentation Deck

Why Company Certification Int.?

  • Risk Specialists: Assessors with CRMA and ISO 31000 expertise

  • Industry-Tailored: Sector-specific risk evaluation criteria

  • Practical Focus: Actionable recommendations, not just compliance

  • Global Recognition: Accepted by regulators and auditors worldwide

FAQ

Q: Is ISO 31000 certification available?
A: No, ISO 31000 is a guidance standard. Our assessment provides formal recognition of your framework's alignment.

Q: How does this differ from COSO ERM?
A: ISO 31000 is principles-based, while COSO provides a more detailed framework - we can assess against both.

Q: Can small businesses benefit?
A: Absolutely. We scale assessments for SMEs with practical, cost-effective approaches.

Q: What's the typical duration?
A: 2-4 week,s depending on organization size and complexity.

Q: Do you help implement improvements?
A: Yes, we offer optional implementation support packages.

Get Started

Ready to strengthen your risk management framework?
[Request Risk Assessment] [Download Risk Checklist]

ISO 22313 – Business Continuity Management Conformity Assessment

Overview

ISO 22313 provides implementation guidance for business continuity management systems (BCMS) based on ISO 22301. Our assessment helps organizations:

  • Evaluate resilience against operational disruptions

  • Identify critical vulnerabilities in business processes

  • Align with international best practices for continuity planning

  • Prepare for full ISO 22301 certification

Who It's For

  • Corporations requiring business continuity assurance

  • Financial institutions and critical infrastructure providers

  • Healthcare organizations and public sector entities

  • Supply chain managers ensuring operational resilience

  • IT departments managing disaster recovery systems

Why an ISO 22313 Assessment Matters

  • Risk Mitigation: Protect against operational downtime costs

  • Regulatory Compliance: Meet financial, healthcare and data protection requirements

  • Stakeholder Confidence: Demonstrate resilience to clients and investors

  • Competitive Advantage: Qualify for contracts requiring proven BCMS

Scope of Our Assessment

  • BCMS Documentation Review: Policies, risk assessments and recovery plans

  • Process Evaluation: Business Impact Analysis (BIA) methodology validation

  • Facility Assessment: Alternate site readiness (on-site option)

  • Crisis Management Testing: Simulation exercise review

  • Improvement Roadmap: Prioritized actions for ISO 22301 readiness

Our 6-Step Assessment Process

  1. Scope Definition: Identify critical business functions

  2. Document Review: BCMS documentation collection

  3. Virtual/On-Site Evaluation: Process verification (3-5 days)

  4. Management Interviews: Leadership and response team assessments

  5. Findings Workshop: Gap analysis presentation

  6. Final Report: Conformity Assessment with improvement plan

Deliverables

  • Conformity Assessment Certificate (valid 1 year)

  • Resilience Scorecard with maturity ratings

  • Business Continuity Improvement Plan

  • Regulatory Alignment Report

  • Executive Briefing Package

Why Company Certification Int.?

  • BCM Experts: Assessors with CBCP and ISO 22301 Lead Auditor qualifications

  • Sector-Specific Knowledge: Financial, healthcare, and manufacturing experience

  • Actionable Outputs: Clear path to ISO 22301 certification

  • Flexible Engagement: Remote documentation review + optional on-site testing

FAQ

Q: How does this differ from ISO 22301 certification?
A: ISO 22313 provides implementation guidance - our assessment verifies your alignment before pursuing formal 22301 certification.

Q: What's the typical assessment duration?
A: 2-4 weeks, depending on organization size and complexity.

Q: Do you test our disaster recovery plans?
A: Yes, we offer optional tabletop exercises and simulation testing.

Q: Can this help with cyber resilience requirements?
A: Absolutely - we assess integration with IT disaster recovery and cybersecurity frameworks.

Q: Is remote assessment sufficient?
A: Remote covers documentation; we recommend on-site for crisis simulation testing.

Get Started

Ready to strengthen your organizational resilience?
[Request BCMS Assessment] [Download Continuity Checklist]

ISO 21502 – Project Management Conformity Assessment

Overview

ISO 21502 provides guidelines for effective project management. Our assessment helps organizations:

  • Evaluate project processes against international standards

  • Improve project success rates and delivery consistency

  • Enhance stakeholder confidence in project outcomes

  • Identify gaps in governance, planning, and execution

Who It's For

  • Organizations implementing or improving project management offices (PMOs)

  • Project teams seeking performance validation

  • Companies preparing for large-scale projects or tenders

  • Consultants providing project management services

Why an ISO 21502 Assessment Matters

  • Improved Success Rates: Reduce project failures through standardized processes

  • Risk Reduction: Identify weaknesses in project governance early

  • Stakeholder Confidence: Demonstrate professional project management capabilities

  • Competitive Advantage: Qualify for projects requiring proven methodologies

Scope of Our Remote Assessment

  • Process Evaluation: Review project initiation, planning, execution, and closure

  • Document Review: Assess project charters, plans, and performance reports

  • Competency Assessment: Evaluate project team skills and qualifications

  • Stakeholder Analysis: Interview project sponsors and team members

  • Improvement Roadmap: Provide prioritized enhancement recommendations

Our 6-Step Remote Assessment Process

  1. Scoping Session: Define assessment objectives and parameters

  2. Document Collection: Project methodologies, templates, and reports

  3. Virtual Interviews: Engage with project teams and sponsors

  4. Process Validation: Remote observation of project activities

  5. Findings Review: Discuss preliminary assessment results

  6. Final Delivery: Issue Conformity Assessment Certificate and report

Deliverables

  • Conformity Assessment Certificate (valid for 3 years)

  • Detailed Gap Analysis Report with executive summary

  • Project Management Improvement Plan

  • Team Competency Evaluation Report

  • Executive Presentation Deck

Why Company Certification Int.?

  • Project Management Specialists: Assessors with PMP/PRINCE2 certifications

  • Practical Recommendations: Actionable insights, not just compliance checks

  • Global Recognition: Accepted by international clients and partners

  • Flexible Engagement: Remote or hybrid assessment options

FAQ

Q: Is ISO 21502 certification available?
A: No, ISO 21502 is a guidance standard. Our Conformity Assessment provides formal recognition of your alignment.

Q: How does this differ from PMP or PRINCE2?
A: ISO 21502 is a framework standard, while PMP/PRINCE2 are methodologies. We assess against ISO's best practices.

Q: Can we assess specific projects only?
A: Yes, we offer both organizational PM assessments and individual project evaluations.

Q: What's the typical assessment duration?
A: 3-5 weeks depending on organizational size and project complexity.

Q: Do you provide post-assessment support?
A: Yes, optional implementation coaching and annual reviews are available.

Get Started

Ready to elevate your project management capabilities?

ISO 20400 – Sustainable Procurement Conformity Assessment

Overview

ISO 20400 provides guidelines for integrating sustainability into procurement processes. Our assessment helps organizations:

  • Align purchasing practices with ESG (Environmental, Social, Governance) goals

  • Meet stakeholder expectations for ethical sourcing

  • Reduce risks in supply chains

  • Improve compliance with international standards

Who It’s For

  • Corporations implementing sustainable procurement policies

  • Public sector organizations with ESG mandates

  • Suppliers aiming to meet client sustainability requirements

  • NGOs and institutions promoting ethical supply chains

Why an ISO 20400 Assessment Matters

  • Risk Mitigation: Identify unsustainable practices in your supply chain

  • Cost Savings: Optimize procurement through resource-efficient processes

  • Reputation Boost: Demonstrate commitment to ethical sourcing

  • Competitive Edge: Qualify for tenders requiring sustainable procurement proof

Scope of Our Remote Assessment

  • Policy Review: Evaluate procurement policies against ISO 20400 guidelines

  • Supplier Evaluation: Assess sustainability criteria in vendor selection

  • Process Audit: Review purchasing workflows for ESG integration

  • Stakeholder Interviews: Engage with procurement teams and suppliers

  • Improvement Plan: Prioritized actions to enhance sustainability

Our 6-Step Remote Assessment Process

  1. Scoping Call: Define assessment focus areas

  2. Document Submission: Procurement policies, supplier codes of conduct

  3. Virtual Interviews: Key personnel and supplier discussions

  4. Data Analysis: Review purchasing data and sustainability metrics

  5. Findings Workshop: Present gaps and improvement opportunities

  6. Final Report: Issue Conformity Assessment Certificate

Deliverables

  • Conformity Assessment Certificate (valid 3 years)

  • Sustainable Procurement Gap Report

  • Supplier Engagement Toolkit

  • Customized Implementation Roadmap

  • Executive Summary Presentation

Why Company Certification Int.?

  • Sector-Specific Expertise: Tailored for manufacturing, healthcare, retail, etc.

  • Actionable Insights: Clear steps to improve procurement sustainability

  • Global Standards Alignment: Complies with UN SDGs and ESG frameworks

  • Remote Efficiency: No disruption to operations

Get Started

Ready to transform your procurement practices?

FAQ

Q: Is ISO 20400 certification possible?
A: No, ISO 20400 is a guidance standard (not certifiable). Our Conformity Assessment provides formal recognition of your alignment with its best practices.

Q: How long does the assessment take?
A: Typically 4-6 weeks, depending on organization size and complexity.

Q: Can small businesses benefit from this?
A: Absolutely! We tailor assessments for SMEs with scalable solutions.

Q: What’s the difference between this and ISO 26000?
A: ISO 20400 focuses specifically on sustainable procurement, while ISO 26000 covers broader social responsibility.

Q: Do you assess suppliers too?
A: Yes, we offer supplier sustainability evaluations as an add-on service.

ISO 19011 – Management Systems Auditing Conformity Assessment

Overview

ISO 19011 provides internationally recognized guidelines for auditing management systems. Our assessment helps organizations:

  • Evaluate and improve internal audit processes

  • Ensure compliance with ISO 9001, ISO 14001, and other standards

  • Enhance audit program effectiveness

  • Train competent auditors

Who It’s For

  • Organizations implementing or maintaining management systems

  • Internal audit teams seeking performance validation

  • Companies preparing for certification audits

  • Consultants providing audit services

Why an ISO 19011 Assessment Matters

  • Improve Audit Quality: Identify gaps in your audit processes

  • Risk Reduction: Strengthen compliance with management system standards

  • Competitive Advantage: Demonstrate robust audit capabilities to stakeholders

  • Cost Savings: Optimize resources through more effective audits

Scope of Our Remote Assessment

  • Gap Analysis: Compare audit processes against ISO 19011 guidelines

  • Document Review: Audit procedures, checklists, and reports

  • Competency Evaluation: Assess auditor skills and qualifications

  • Process Mapping: Review audit planning, execution, and follow-up

  • Recommendations: Provide actionable improvement steps

Our 6-Step Remote Assessment Process

  1. Kick-off Meeting: Define scope and objectives

  2. Document Submission: Audit manuals, reports, and records

  3. Virtual Interviews: Engage with audit team and management

  4. Process Evaluation: Remote observation of audit activities

  5. Findings Review: Discuss preliminary results

  6. Final Report: Deliver assessment certificate and improvement plan

Deliverables

  • Conformity Assessment Certificate

  • Detailed Gap Analysis Report

  • Audit Process Improvement Plan

  • Auditor Competency Evaluation

  • Executive Presentation Deck

Why Company Certification Int.?

  • Specialized Expertise: Focused on management system audits

  • Practical Approach: Real-world recommendations, not just compliance

  • Global Recognition: Accepted by certification bodies worldwide

  • Flexible Engagement: Remote or on-site options available

ISO 10002 Customer Complaint Handling Assessment

Overview
ISO 10002 is the internationally recognized guidance for effective customer complaint handling. It helps organizations of all sizes and sectors implement transparent, fair, and improvement-focused processes, covering complaint receipt, investigation, resolution, and systemic improvements.

Who It's For

✔ Organizations aiming to embed customer-centric practices into their operations
✔ Companies seeking stronger customer satisfaction credentials for tenders and stakeholders
✔ Service providers, retailers, and public bodies wanting to demonstrate complaint handling excellence

Why a Complaint Handling Assessment Matters

  • Boost Customer Loyalty: Prove you value and act on customer feedback
  •  Mitigate Risks: Identify gaps in complaint resolution before they escalate
  • Win Business: Differentiate in procurement processes with independent validation
  • Drive Improvement: Get data-backed insights to enhance your processes

Scope of Our Remote Assessment

Gap Analysis

  • Compare your complaint handling against ISO 10002 principles

Process Mapping

  • Evaluate complaint channels, response times, and escalation paths

Document & Data Review

  • Audit complaint logs, policies, training materials, and resolution records

Virtual Interviews & Workshops

  • Conduct remote sessions with customer service teams and management

Recommendations & Roadmap

  • Deliver prioritized actions aligned with ISO 10002 best practices

Our 6-Step Remote Assessment Process

  1. Kick-off & Scoping Call: Define objectives and assessment parameters

  2. Document Collection: Secure transfer of complaint handling documentation

  3. Virtual Interviews: Validate implementation with relevant teams

  4. Preliminary Findings Review: Share initial observations for feedback

  5. Final Report & Certificate: Issue Conformity Assessment Certificate with gap matrix

  6. Follow-up Support: Optional implementation guidance sessions

Deliverables

  •  Conformity Assessment Certificate confirming ISO 10002 alignment
  • Comprehensive Gap Analysis Report with executive summary
  •  Tailored Improvement Roadmap with clear timelines
  •  Presentation Deck for leadership teams

Why Company Certification Int.?

  • Remote-First Expertise: Streamlined online assessment process
  • 15+ Years' Experience: Across retail, healthcare, finance, and public sector
  • Actionable Insights: Practical recommendations, not just compliance checks
  • Global Recognition: Assessments accepted by international partners

Ready to transform complaints into customer satisfaction opportunities?

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